Data Intelligence Report: Myanmar

As part of the research process for asialaw Profiles we survey buyers of legal services for their feedback on:

  • Assessment and Rating of law firms and lawyers’ quality of service and work
  • Upcoming market trends

Here is a snapshot of the data for Myanmar:

Firm attributes

We ask clients to rate law firms on the following (from 1 poor to 5 excellent)

  • Costs transparency
  • Extensive local/international network
  • Industry sector knowledge
  • Technical ability and innovation
  • Use of technology
  • Value for money
  • Client relationship management
  • Risk management


Best overall firm by aggregate score:
Duane Morris & Selvam

 

General statistics

Highest rated law firm attribute: Cost transparency, Risk Management 

Lowest rated law firm attribute: Use of technology

 

Lawyer attributes

We ask clients to rate lawyers based on the following attributes (from 1 poor to 5 excellent):

  • Communication
  • Commercial understanding
  • Country knowledge
  • Industry sector knowledge
  • Listening to and implementing feedback
  • Meeting deadlines
  • Responsiveness and accessibility
  • Technical ability

 

Best lawyers based on aggregate score

  • Rory Lang, Duane Morris & Selvam
  • Pedro Jose F. Bernardo, Kelvin Chia Partnership
  • Cheah Swee Gim, Kelvin Chia Partnership

 

General statistics

Highest rated lawyer attribute: Commercial understanding

Lowest rated lawyer attribute: Technical ability

 

Market feedback

Topic that concerns clients most

Regulatory or governmental changes

How law firms can assist clients:

  • Update clients at appropriate time with newsletters and client alerts.
  • Stay up to date with changing regulation or laws.
  • By providing updated government new rules and regulation.

 

Which practice area do they anticipate to give more work to external legal counsel in the next 12 months

Regulatory

Which practice area do they anticipate to give less work to legal counsel in the next 12 months

No clear trend

 

How can law firms improve their service to clients?

  • Gain industry sector knowledge
  • By improving project management / coordination aspect of the delivery teams
  • By providing/informing the new laws, regulation issued by the government
  • More partner support in key matters
  • Add more service coverage

 

Delivering better service is an important part of upselling and cross-selling to existing clients and acquiring new ones. More sophisticated client relationship management can increase revenues per practice area or industry group and expand margins per partner.

Asialaw Data Intelligence Report contains a breakdown of client responses to asialaw Profiles surveys. 

We can identify:

  • How clients perceive your firm and lawyers
  • Concerns that affect their role and how your firm can help them
  • How your firm compares with its peers
  • Market trends for the coming 12 months

 

The Data Intelligence Report will allow your firm to:

  • Assess your firm at multiple levels (firm, practice area, lawyer). 
  • Identify issues clients have with your firm and implement solutions
  • Develop new business development opportunities
  • Prepare strategic or marketing plans based on client growth and needs. 

An example can be found here

The information will provide you with an enhanced appreciation of who your client respondents are and how they view your firm and practitioners enables you to improve client service delivery.

It will help leverage your firm’s strength’s, address its weaknesses, solidify its client relationships and ultimately increase your firm’s revenues.

For more information contact: William.lo@euromoneyasia.com