Client Service Report: Myanmar 2019

As part of the research process for asialaw Profiles we survey buyers of legal services for their feedback on:

  • Assessment and Rating of law firms and lawyers’ quality of service and work
  • Upcoming market trends

Here is a snapshot of the data for Myanmar:

Firm attributes

We ask clients to rate law firms on the following (from 1 poor to 5 excellent)

  • Costs transparency
  • Extensive local/international network
  • Industry sector knowledge
  • Technical ability and innovation
  • Use of technology
  • Value for money
  • Client relationship management
  • Risk management


Best overall firm by aggregate score:
Duane Morris & Selvam

 

General statistics

Highest rated law firm attribute: Cost transparency, Risk Management 

Lowest rated law firm attribute: Use of technology

 

Lawyer attributes

We ask clients to rate lawyers based on the following attributes (from 1 poor to 5 excellent):

  • Communication
  • Commercial understanding
  • Country knowledge
  • Industry sector knowledge
  • Listening to and implementing feedback
  • Meeting deadlines
  • Responsiveness and accessibility
  • Technical ability

 

Best lawyers based on aggregate score

  • Rory Lang, Duane Morris & Selvam
  • Pedro Jose F. Bernardo, Kelvin Chia Partnership
  • Cheah Swee Gim, Kelvin Chia Partnership

 

General statistics

Highest rated lawyer attribute: Commercial understanding

Lowest rated lawyer attribute: Technical ability

 

Market feedback

Topic that concerns clients most

Regulatory or governmental changes

How law firms can assist clients:

  • Update clients at appropriate time with newsletters and client alerts.
  • Stay up to date with changing regulation or laws.
  • By providing updated government new rules and regulation.

 

Which practice area do they anticipate to give more work to external legal counsel in the next 12 months

Regulatory

Which practice area do they anticipate to give less work to legal counsel in the next 12 months

No clear trend

 

How can law firms improve their service to clients?

  • Gain industry sector knowledge
  • By improving project management / coordination aspect of the delivery teams
  • By providing/informing the new laws, regulation issued by the government
  • More partner support in key matters
  • Add more service coverage