As part of the research process for asialaw Profiles we survey buyers of legal services for their feedback on:

  • Assessment and Rating of law firms and lawyers’ quality of service and work
  • Upcoming market trends

Here is a snapshot of the data for Philippines:

Firm attributes

We ask clients to rate law firms on the following (from 1 poor to 5 excellent)

  • Costs transparency
  • Extensive local/international network
  • Industry sector knowledge
  • Technical ability and innovation
  • Use of technology
  • Value for money
  • Client relationship management
  • Risk management

Best firm by individual attribute


Best overall firms by aggregate score


General statistics

Highest rated law firm attribute: Overall client relationship management                            

Lowest rated law firm attribute: Use of technology


Lawyer attributes

We ask clients to rate lawyers based on the following attributes (from 1 poor to 5 excellent)::

  • Communication
  • Commercial understanding
  • Country knowledge
  • Industry sector knowledge
  • Listening to and implementing feedback
  • Meeting deadlines
  • Responsiveness and accessibility
  • Technical ability


Best lawyer based on aggregate score

Aris Gulapa, Gulapa & Quicho (Gulapa Law)

General statistics

Highest rated lawyer attribute: Communication

Lowest rated lawyer attribute: Industry Sector Knowledge


Market feedback

Topic that concerns clients most

Regulatory or governmental changes

How law firms can assist clients:

  • They can give us brief information on the changes beforehand so that we can start preparing any necessary action
  • By giving regular early updates on expected changes in the regulatory environment based on reliable information obtained from sources within the relevant agencies
  • Just be updated with the latest development and keep us posted should anything pose any effect on our business
  • Keeping up to date with dynamic regulatory conditions
  • Update on proposed bills that will affect the industry


Which practice area do they anticipate to give more work to external legal counsel in the next 12 months


Which practice area do they anticipate to give less work to legal counsel in the next 12 months:

Private Equity


How can law firms improve their service to clients?

  • Better cost transparency
  • Consider opening branches in international jurisdictions, particularly within ASEAN.
  • Faster response time
  • I think they need to hire more associates to complement the work of their highly experienced but limited pool of partners
  • More frequent, as needed, face to face customer meetings
  • The firm could consider having less prohibitive rates. This matter begins to be a concern even for multinationals
  • The Legal Provider Internet security level does not match our corporation's. We need to password every documents and it’s very troublesome.  They need to upgrade its Internet security level