As part of the research process for asialaw Profiles we survey buyers of legal services for their feedback on:
- Assessment and Rating of law firms and lawyers’ quality of service and work
- Upcoming market trends
Here is a snapshot of the data for Pakistan:
We ask clients to rate law firms on the following (from 1 poor to 5 excellent):
- Costs transparency
- Extensive local/international network
- Industry sector knowledge
- Technical ability and innovation
- Use of technology
- Value for money
- Client relationship management
- Risk management
Best firm by individual attribute
- Costs transparency: Kabraji & Talibuddin
- Extensive local/international network: Kabraji & Talibuddin
- Industry sector knowledge: RIAA Barker Gillette
- Technical ability and innovation: RIAA Barker Gillette
- Use of technology: Kabraji & Talibuddin
- Value for money: RIAA Barker Gillette
- Client relationship management: Vellani & Vellani
- Risk management: Vellani & Vellani
Kabraji & Talibuddin
Highest rated law firm attribute: Industry Knowledge
Lowest rated law firm attribute: Use of technology
We ask clients to rate lawyers based on the following attributes (from 1 poor to 5 excellent)
- Commercial understanding
- Country knowledge
- Industry sector knowledge
- Listening to and implementing feedback
- Meeting deadlines
- Responsiveness and accessibility
- Technical ability
Best lawyers based on aggregate score
- Bilal Shaukat, Hasnain Naqvee - RIAA Barker Gillette
- Syed Ali Bin Maaz, Kabraji & Talibuddin
- Javaid Akhtar, Vellani & Vellani
Highest rated lawyer attribute: Country Knowledge
Lowest rated lawyer attribute: Meeting deadlines
Topic that concerns clients most
Regulatory or governmental changes
How law firms can assist clients
- Provide monthly updates and commentary
- Be updated with any potential changes which can impact the business
- Industry knowledge and timely response
- Periodically check in with us and ask how we are doing regarding our local compliance
- This issue is generally beyond the control of counsel, however, he can highlight this issues at various forums and governmental departments
How can law firms improve their service to clients?
- By hiring and training more professionals to support the clients by reducing burden on their seniors partners.
- Improve focus and knowledge of client industry and needs
- Improve the competence and experience level of Associates working in the firm. There is too much reliance on the Partners to deliver the work contracted
- Improve turnaround time
- More methodical client dealing
- The partners are obviously in demand, so a little quicker on response time would be appreciated.
- The senior partners need to delegate as everything need to get reviewed by them and hence delays
Delivering better service is an important part of upselling and cross-selling to existing clients and acquiring new ones. More sophisticated client relationship management can increase revenues per practice area or industry group and expand margins per partner.
Asialaw Data Intelligence Report contains a breakdown of client responses to asialaw Profiles surveys.
We can identify:
- How clients perceive your firm and lawyers
- Concerns that affect their role and how your firm can help them
- How your firm compares with its peers
- Market trends for the coming 12 months
The Data Intelligence Report will allow your firm to:
- Assess your firm at multiple levels (firm, practice area, lawyer).
- Identify issues clients have with your firm and implement solutions
- Develop new business development opportunities
- Prepare strategic or marketing plans based on client growth and needs.
An example can be found here
The information will provide you with an enhanced appreciation of who your client respondents are and how they view your firm and practitioners enables you to improve client service delivery.
It will help leverage your firm’s strength’s, address its weaknesses, solidify its client relationships and ultimately increase your firm’s revenues.
For more information contact: William.firstname.lastname@example.org