As part of the research process for asialaw Profiles we survey buyers of legal services for their feedback on:
- Assessment and Rating of law firms and lawyers’ quality of service and work
- Upcoming market trends
Here is a snapshot of the data for Indonesia:
We ask clients to rate law firms on the following (from 1 poor to 5 excellent):
- Costs transparency
- Extensive local/international network
- Industry sector knowledge
- Technical ability and innovation
- Use of technology
- Value for money
- Client relationship management
- Risk management
Best firm by individual attribute:
- Costs transparency: Assegaf Hamzah & Partners
- Extensive local/international network: Hadiputantro Hadinoto & Partners
- Industry sector knowledge: Makarim & Taira S
- Technical ability and innovation: Assegaf Hamzah & Partners
- Use of technology: Assegaf Hamzah & Partners
- Value for money: Rajamada & Partners
- Client relationship management: Assegaf Hamzah & Partners
- Risk management: Hadiputantro Hadinoto & Partners
Best overall firm: Assegaf Hamzah & Partners
Highest rated law firm attribute: Overall client relationship management
Lowest rated law firm attribute: Use of technology
We ask clients to rate lawyers based on the following attributes (from 1 poor to 5 excellent)::
- Commercial understanding
- Country knowledge
- Industry sector knowledge
- Listening to and implementing feedback
- Meeting deadlines
- Responsiveness and accessibility
- Technical ability
Best lawyers based on aggregate score
- Vincent Ariesta Lie, Makarim & Taira S
- Erwandi Hendarta, Hadiputantro Hadinoto & Partners
- Luky Walalangi, Walalangi & Partners
- Susie Beaumont, Hadiputantro Hadinoto & Partners
- Mark Innis, Hadiputantro Hadinoto & Partners
Highest rated lawyer attribute: Country Knowledge
Lowest rated lawyer attribute: Meeting Deadlines
Topic that concerns clients most
Regulatory or governmental changes
How law firms can assist clients:
- Email updates, visit us and have calls to update material developments
- Indonesia is a difficult regulatory quagmire to operate in professionally. This isn't the lawyers' fault. But the more they can keep us locally -- and crucially our regional Head Office -- informed and up-to-date, the better
- Provide legal advice on how the company can comply with the regulation while still retaining the flexibility for the business to maneuver.
- They should have knowledge on many kinds of banking transaction/schemes and updated with regulations (particular with the sharia banking schemes).
Which practice area do they anticipate to give more work to external legal counsel in the next 12 months
Which practice area do they anticipate to give less work to legal counsel in the next 12 months
Restructuring & Insolvency
How can law firms improve their service to clients?
- Improve the quality of products by proofreading any legal product to avoid bad formatting/structure and typos. 2. Improve communication with the client, so the legal advice can be more accurate
- Adding more partners and associates
- Be more client focused and transparent with billing
- Be more cost efficient faster turnaround of drafts/comments
- Being a bit more proactive in identifying and flagging risks
- Bring on a regional partner with extensive cross-border renewable energy project experience.
- By having a frequent sharing session event with clients
- I think the firm should hire more lawyers because they are doing many transactions
- Keep up to date with the latest technology development and its implementation
- More consistency across its partners
- More involvement of senior lawyers in important meetings with counterparties
- More periodic updates on legal fees billed to date
- Raise brand awareness, particularly at group company level, across China and Asia
- Should improve their knowledge on law that can accommodate start-up businesses--even if currently there's an absence of regulating law
Delivering better service is an important part of upselling and cross-selling to existing clients and acquiring new ones. More sophisticated client relationship management can increase revenues per practice area or industry group and expand margins per partner.
Asialaw Data Intelligence Report contains a breakdown of client responses to asialaw Profiles surveys.
We can identify:
- How clients perceive your firm and lawyers
- Concerns that affect their role and how your firm can help them
- How your firm compares with its peers
- Market trends for the coming 12 months
The Data Intelligence Report will allow your firm to:
- Assess your firm at multiple levels (firm, practice area, lawyer).
- Identify issues clients have with your firm and implement solutions
- Develop new business development opportunities
- Prepare strategic or marketing plans based on client growth and needs.
The information will provide you with an enhanced appreciation of who your client respondents are and how they view your firm and practitioners enables you to improve client service delivery.
It will help leverage your firm’s strength’s, address its weaknesses, solidify its client relationships and ultimately increase your firm’s revenues.
For more information contact: William.firstname.lastname@example.org