Client Service Report: Vietnam 2019

As part of the research process for asialaw Profiles we survey buyers of legal services for their feedback on:

  • Assessment and Rating of law firms and lawyers’ quality of service and work
  • Upcoming market trends

Here is a snapshot of the data for Vietnam:

Firm attributes

We ask clients to rate law firms on the following (from 1 poor to 5 excellent)

  • Costs transparency
  • Extensive local/international network
  • Industry sector knowledge
  • Technical ability and innovation
  • Use of technology
  • Value for money
  • Client relationship management
  • Risk management


Best firm by individual attribute

  • Costs transparency: Dilinh Legal
  • Extensive local/international network: Vina Legal
  • Industry sector knowledge: Vina Legal
  • Technical ability and innovation: Dilinh Legal
  • Use of technology: Dilinh Legal, Lexcomm (tie)
  • Value for money: Dilinh Legal
  • Client relationship management: Dilinh Legal, Vina Legal (tie)
  • Risk management: Dilinh Legal

 

Best overall firms by aggregate score:

  1. Dilinh Legal
  2. Vina Legal
  3. Lexcomm
  4. Audier & Partners
  5. VILAF


General statistics

Highest rated law firm attribute: Overall client relationship management                            

Lowest rated law firm attribute: Use of technology


Lawyer attributes

We ask clients to rate lawyers based on the following attributes (from 1 poor to 5 excellent)

  • Communication
  • Commercial understanding
  • Country knowledge
  • Industry sector knowledge
  • Listening to and implementing feedback
  • Meeting deadlines
  • Responsiveness and accessibility
  • Technical ability

 

Best lawyer based on aggregate score: Pham Ba Linh, Lexcomm

General statistics

Highest rated lawyer attribute: Communication

Lowest rated lawyer attribute: Industry Sector Knowledge

 

Market feedback

Topic that concerns clients most

Regulatory or governmental changes

How law firms can assist clients:

  • Update on local regulation change or new regulation
  • Keep up to date to changes drafted by the authorities

 

Which practice area do they anticipate to give more work to external legal counsel in the next 12 months

Corporate/M&A

Which practice area do they anticipate to give less work to legal counsel in the next 12 months:

No clear trend

 

How can law firms improve their service to clients?

  • Continue to add areas of expertise
  • Employ more experienced lawyers
  • Extend their knowledge into the Pharmaceutical field to be up to date to the recent changes the authorities are implementing
  • Improve industry knowledge
  • Improve procedures, more frequent updates on transaction time
  • Listening and understanding more about the client's opinion
  • Maintain and even increase their human resources to properly cover allocation of work
  • Quicker response to client