Client Service Report: Pakistan 2019

As part of the research process for asialaw Profiles we survey buyers of legal services for their feedback on:

  • Assessment and Rating of law firms and lawyers’ quality of service and work
  • Upcoming market trends

Here is a snapshot of the data for Pakistan:

Firm attributes

We ask clients to rate law firms on the following (from 1 poor to 5 excellent):

  • Costs transparency
  • Extensive local/international network
  • Industry sector knowledge
  • Technical ability and innovation
  • Use of technology
  • Value for money
  • Client relationship management
  • Risk management

 

Best firm by individual attribute

  • Costs transparency: Kabraji & Talibuddin
  • Extensive local/international network: Kabraji & Talibuddin
  • Industry sector knowledge: RIAA Barker Gillette
  • Technical ability and innovation: RIAA Barker Gillette
  • Use of technology: Kabraji & Talibuddin
  • Value for money: RIAA Barker Gillette
  • Client relationship management: Vellani & Vellani
  • Risk management: Vellani & Vellani
Best overall firm by aggregate score

Kabraji & Talibuddin

 

General statistics:

Highest rated law firm attribute: Industry Knowledge                   

Lowest rated law firm attribute: Use of technology

 

Lawyer attributes

We ask clients to rate lawyers based on the following attributes (from 1 poor to 5 excellent)

  • Communication
  • Commercial understanding
  • Country knowledge
  • Industry sector knowledge
  • Listening to and implementing feedback
  • Meeting deadlines
  • Responsiveness and accessibility
  • Technical ability

 

Best lawyers based on aggregate score

  1. Bilal Shaukat, Hasnain Naqvee - RIAA Barker Gillette
  2. Syed Ali Bin Maaz, Kabraji & Talibuddin
  3. Javaid Akhtar, Vellani & Vellani

 

General statistics

Highest rated lawyer attribute: Country Knowledge

Lowest rated lawyer attribute: Meeting deadlines

 

Market feedback

Topic that concerns clients most

Regulatory or governmental changes

How law firms can assist clients

  • Provide monthly updates and commentary
  • Be updated with any potential changes which can impact the business
  • Industry knowledge and timely response
  • Periodically check in with us and ask how we are doing regarding our local compliance
  • This issue is generally beyond the control of counsel, however, he can highlight this issues at various forums and governmental departments

 

How can law firms improve their service to clients?

  • By hiring and training more professionals to support the clients by reducing burden on their seniors partners.
  • Improve focus and knowledge of client industry and needs
  • Improve the competence and experience level of Associates working in the firm. There is too much reliance on the Partners to deliver the work contracted
  • Improve turnaround time
  • More methodical client dealing
  • The partners are obviously in demand, so a little quicker on response time would be appreciated.
  • The senior partners need to delegate as everything need to get reviewed by them and hence delays