Client Service Report: Japan 2019

As part of the research process for asialaw Profiles we survey buyers of legal services for their feedback on:

  • Assessment and Rating of law firms and lawyers’ quality of service and work
  • Upcoming market trends

Here is a snapshot of the data for Japan:

Firm attributes

We ask clients to rate law firms on the following (from 1 poor to 5 excellent):

  • Costs transparency
  • Extensive local/international network
  • Industry sector knowledge
  • Technical ability and innovation
  • Use of technology
  • Value for money
  • Client relationship management
  • Risk management

 

Best firm by individual attribute


Best overall firms by aggregate score

 

General statistics

Highest rated law firm attribute: Value for money          

Lowest rated law firm attribute: Use of technology

 

Lawyer attributes

We ask clients to rate lawyers based on the following attributes (from 1 poor to 5 excellent):

  • Communication
  • Commercial understanding
  • Country knowledge
  • Industry sector knowledge
  • Listening to and implementing feedback
  • Meeting deadlines
  • Responsiveness and accessibility
  • Technical ability

 

Best lawyer based on aggregate score

Miki Goto, Anderson Mori & Tomotsune

 

General statistics

Highest rated lawyer attribute: Country Knowledge, Listening to and implementing feedback, Meeting deadlines, Responsiveness and accessibility

Lowest rated lawyer attribute: Technical ability

 

Market feedback

Topic that concerns clients most:

Regulatory or governmental changes

How law firms can assist clients:

  • Continuously provide updates to actual and anticipated changes
  • Inform clients about regulatory changes, show examples of similar issues and how they have been taken care of