How does your firm add value to your clients?
As a “client-oriented” firm, we always put ourselves in the client’s shoes and provide them with practical legal solutions as well as practical methods to improve their legal protections as well as optimizing their transaction structures from the legal perspectives, all provided in a very timely manner. Our Clients recognize this quality as quoted in Chambers Global, Chamber Asia Pacific as well as Legal 500:
What is the key to maintaining long term client relationships?
We are really proud of our clients’ praise towards us that we are a “client-oriented” firm, where we place our clients’ satisfaction as our top priority. To achieve this, we conduct evaluation on our products and services from time to time. In terms of products, we present our products such as advices and reports in a “client-friendly” and straight forward ways, to help our clients to immediately focus on real legal issues and to provide them with real legal risks assessments of each issue.
In terms of fees, we also try to be competitive and open to discuss with our client on reasonable fees structure.
Moreover, we maintain our relationship with our clients not only in the course of our engagement but also after our engagement, by regularly updating our clients with legal news that might be of their interest or inviting them for a legal discussions meeting whenever an important regulation is introduced by the government.
What internal training services do you provide to your lawyers to ensure they maintain high standards?
We apply direct mentorship from partners and seniors to new and junior lawyers to ensure that they share and maintain the firm values and high standard. Our internal induction program and annual office retreat play significant role in our internal training system.
What do you think differentiates your firm’s services from your peers?
We are acknowledged by our clients for our outstanding responsiveness and thorough analysis. Our clients highly appreciate our on-point analysis and practical solutions in timely manner. In assisting clients, with our vast and more than 2 decades experience, we think out-of-the box and present the clients alternative solutions to their legal problems. In addition, we only provide high-quality-standard legal documents to our clients as all works in W&P are directly supervised by partner in charge to ensure client’s satisfaction.
Has your firm implemented technology to meet your clients needs? If so, what did you introduce?
Yes. Our firm is well equipped with cutting edge high-tech conf call and video-conference systems which allow us to communicate easily and more effective with clients. We also ensure that our firm keep up with up-to-date IT system and trends for remote access and communication with client allowing us to serve our clients at any time and anywhere.
How do you ensure you stay relevant to your clients?
As a “client-oriented” firm, we observe and pay intention to the business trends and investment climates in order to fulfill clients’ needs and stay relevant to our clients. Our lawyers are equipped with the most updated legal knowledge, and we are very responsive in updating our clients with news alert on regulatory updates and developments.
Are there any changes you are considering implementing in the near future to better serve your clients?
With the current pandemic situation, we create a new system that allow as to maintain the same quality of service to our clients, by creating a reliable IT systems and office equipment’s to support remote work for our clients.
How do you manage the costs and budgets of your clients?
We carefully select the team engaging in a case according to their expertise and seniority to ensure the quality output and cost efficiency for the client.
What different payment models or schemes do you offer (eg. Hourly basis, project basis, etc.).
We are flexible and very open on payment schemes. We tailored our payment scheme to meet the clients’ needs.
How does your firm allocate staffing resources for your client’s work in terms of seniority and/or budget to meet the client’s needs?”
Quality of products is very important for our firm and therefore, while the allocation of senior or junior lawyers much depends on complexity of the works, yet to ensure the quality output, all works will be reviewed by partner in charge.
Where does your firm or lawyers demonstrate leadership thinking or insight pieces to show its on top of legal and business updates?
This can be clearly shown on our clients’ trust when engaging us to lead their multi-million or multi-billion projects in Indonesia, for list of our publicly disclosed transactions, please see at www.wplaws.com
How does a firm handle conflicts (like work conflicts, between clients)?
It is our standard operation procedures to run an internal conflict check before engaging with a new matter. On a case by case basis, if so instructed and consented by the clients, we apply a strict “Chinese wall” policy.