In an ultra-competitive market, client service delivery is a decisive factor for buyers of legal services in choosing which leading law firm and lawyers to instruct.
For the asialaw Profiles 2021 edition client survey, Yao Rao at HHP Attorneys-at-Law received consistent positive feedback for delivering high-quality service in Corporate and M&A.
Mr. Rao shares the firm's success at delivering client service excellence with asialaw.
How does your firm add value to your clients?
Since the establishment, HHP has been making efforts to provide our clients with effective and quality service via seamless teamwork. We are committed to providing business-friendly legal solutions, which requires high business sense of our lawyers. Therefore, in addition to the law, when we provide legal advice, we assign lawyers with industrial expertise so that we can help the client to identify the key points in legal implications and deliver customized and pragmatic solutions from the client’s point of view.
What is the key to maintaining long term client relationships?
Quality first - Adhering to the core value of “Quality First” and “Teamwork”, HHP has always been providing effective and quality services for clients and gained their trust and long-term partnership.
Business acumen - By comprehending clients’ business, understanding of the future direction of their industry, listening to clients’ needs and integrating the expertise and resources of various fields, HHP provides clients with comprehensive, pragmatic and efficient legal support, striving to become the long-term close business partner of our clients.
Communication - We are committed to giving fast response and decisive legal opinions to our clients. Although legal matters are usually complicated, we always try to provide the clients with clear explanation using distinct business language.
What internal training services do you provide to your lawyers to ensure they maintain high standards?
Internal training program is one of HHP’s most important and proud features. With the increasing complexity of legal environment, we are paying more and more attention to our training programs.
In the last 18 years, HHP has weekly training program in every week, where the host lawyer can share his/her findings on recent legislative development and judicial practice based on independent research with others in the firm. All the associates take turns to host the weekly training according to their respective expertise so as to enable everyone to update their knowledge system constantly and stay on top of the latest legal changes.
In addition to the weekly training program, each practice group also organizes regular PG trainings to ensure that all the PG members can have sufficient understanding on the updated industry trend and regulatory requirements and thus can share their learning with clients as well.
Moreover, for every new trainee, HHP provides systematic trainings to enable them to learn about our value and take the role of lawyer quickly so as to pick up legal skills that meet our quality standards.
What do you think differentiates your firm’s services from your peers?
With an aim to become business partner of our clients, we keep pursuing the improvement of service quality rather than the expansion of firm scale. While we never tried to compete in size, we have the capability to back up our brand in terms of international clientele and service quality.
In respect of operation, our corporate culture with fully integrated team approach and partner-hands-on working style benefit our clients by ensuring strong support at all levels.
As to multi-jurisdiction services, as the only Meritas member firm in Shanghai, we are able to provide unique cross-border legal service solution for our clients through Meritas international legal network with more than 180 member firms in over 90 countries worldwide.
How do you ensure you stay relevant to your clients?
As a business-focused and solution-oriented firm, we not only focus on legal skills and experience in our respective areas, but fully understand our clients’ commercial needs, so that we are capable of creating innovative solutions for even the most discerning demands. To become a trustworthy partner of our client, we keep our commercial vision and business understanding with the awareness of the importance of these legal matters to the client’s business. We provide our clients with timely legal alert based on the regulatory developments and updated judicial practice. Furthermore, we organize seminars and webinars regarding the hottest legal issues that the clients are most concerned about.
How do you manage the costs and budgets of your clients?
We adopt flexible and efficient staffing arrangement according to the complexity of the legal works. Carefully staffing based on their seniority and expertise case by case enables us to bring down the costs of our clients. Moreover, our lawyers are equipped with comprehensive industry knowledge, so that we are able to communicate with our clients efficiently and deliver tailored solutions by understanding the business of the clients, which also save the time and money of the clients.
Mr. Yao Rao, Managing Partner of HHP, a leading lawyer in Corporate and M&A, Labour and Employment, and Construction. With 18-year experience, Yao leads the firm to serve dozens of multinational companies for their operations in China. Yao’s experience is in providing legal advice especially for mergers and acquisition in highly regulated industries such as medical, food & beverage, construction and mining. Yao has also assisted many Chinese enterprises in outbound investments including M&A and construction projects. Yao has been recommended by many legal directories and recognized by the Ministry of Justice as one of the National Thousand Outstanding Foreign-related Lawyers in China.
His sharp mind and ability to give sound legal advice coupled with his sincerity in building long-standing relationships has gained the trust of clients and associates both inside and outside of China.
HHP Attorneys-at-Law's rankings and leading lawyer list can be viewed here.